Our commitment
Clinics are used by people with every kind of eyesight, hands and hardware — at a counter, on a five-year-old phone, with reading glasses on. The Rights of Persons with Disabilities Act, 2016 and the MeitY guidelines for government websites both point the same way, and we build to them.
Accessibility is treated as a defect, not a wish: something that cannot be reached by keyboard or cannot be read on a screen is a bug, and bugs get fixed.
What the application does
The parts of it that matter for everyday use:
- every screen scales to the browser zoom and to a phone, without anything being cut off or hidden behind something else;
- targets you tap or click are at least 40 by 40 pixels, so a thumb on a small screen does not miss;
- it can be driven from the keyboard alone, in a sensible order, with a focus ring you can actually see;
- colour is never the only thing carrying meaning — status is words first, colour second;
- text and background contrast meet WCAG 2.1 level AA, and the whole page respects the contrast of the theme you chose;
- forms are labelled, required fields are announced, and errors say what to do next;
- tables keep their headers, and images carry text alternatives.
Conformance target
The target is WCAG 2.1 level AA across the application. Sections written before that target are being brought up to it as they are touched.
Known limitations
A few printed and PDF views are generated by third-party scripts and do not carry every label a screen reader would like. Where you meet one of these, ask us for the information in another form and you will get it.
Charts and dashboards summarise figures in pictures; the underlying tables are available for every chart shown.
What it works with
Recent versions of Chrome, Edge, Firefox and Safari, on Android, iOS, Windows and macOS. It is designed mobile-first, so if it works on your phone it works on your desktop.
Reporting a problem
Tell us at support@clinicsutra.com or WhatsApp +919428953367. Say which page, what you were trying to do, and what happened — a screenshot helps. An acknowledgement comes within 7 days and an answer with a fix or a workaround within 30 days.
Alternative formats
Any document on this site can be sent to you in another format on request — larger type, plain text, or read out over a call. Ask and it will be arranged.
Review and contact
This statement is reviewed whenever the interface changes substantially. Operator: [Company legal name], [Registered address]; questions to support@clinicsutra.com.